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TERMS AND CONDITIONS

Thank you for choosing TN Reed Events for your special occasion.

These terms and conditions set out the basis on which we will supply you with any goods or provide you with any service which is listed on our website (www.tnreedevents.com). 

 

We ask that you read these terms and conditions carefully and in full before procuring any of our goods or services.

By proceeding to pay for or place a deposit for any of our goods or services, you agree to be bound by these terms and conditions.

1. APPLICATION OF TERMS

1.1 These terms and conditions apply to all sales of goods and services provided by us or a third party appointed by us to you via our website and social media accounts, over the telephone, by email or in person.

1.2 No contract for the supply of Goods shall exist until you have paid for your goods or services in full.

1.3 Each deposit paid for our Goods or services by you (or a third party acting on your behalf) to us will be deemed to be an offer by you to procure our Goods or services subject to these terms.

1.4 These terms will be incorporated in the contract to the exclusion of all other terms and conditions.

2. CONSUMER RIGHTS

2.1 Provided that your order does not contain any personalisation, you may cancel a contract within 7 days of placing your order, provided that your goods or services are not yet due to be rendered. You will receive a refund of monies paid less any administration costs.

 2.1.1 We are unable to issue a refund for any personalised items once the order has begun being processed

2.2 To cancel a Contract, you must inform us in writing by sending an email to tnreedevents@gmail.com

 2.2.1 You must also return any Goods to us immediately, in the same condition in which they were received, and at your own cost and risk. 

 

3. LINKS TO AND FROM OTHER WEBSITES

3.1 Any external links provided on our website have been provided for reference, they do not by any means constitute an endorsement of the third party, their services and or goods. Any links provided are to be accessed at the user's own risk.  

3.2 Any third party wishing to provide a link to our website may do so providing that the following conditions are observed;

 3.2.1 The website from which a link to www.tnreedevents.com is provided should not contain any offensive or controversial material

 3.2.2 Unless we have explicitly agreed to do so in writing, TN Reed Events Limited will not endorse any product, service, individuals or group. Do not misrepresent your relationship with TN Reed Events Limited.

4. DELIVERY

4.1 All our goods and services are subject to a delivery charge. Delivery charges may vary depending on;

 4.1.1 Delivery charges may vary depending on; the weight of the product or for mileage for services.

Unless explicitly stated, we cannot guarantee that your order will be dispatched on a specific day, nor can we accept liability for deliveries made outside specified lead times.

 4.2.1 Dispatch times shown on the product pages are indicative and not final.

 4.2.2 Where a customer has not received their order in the specified lead times, TN Reed Events Limited reserves the right to wait up to 10 working days from the date of dispatch before issuing replacement goods.

4.3 We also cannot accept liability or costs incurred due to failed or delayed deliveries where goods are sent directly from our manufacturers or for delays in the delivery caused by any third party.

4.4 Goods returned due to a failed delivery may be subject to a redelivery charge.

5. COLLECTION

5.1 Collection of goods are by arrangement only at an agreed time or date.

5.1.1 If a customer is more than 15 minutes late for a collection, TN Reed Events Limited reserves the right to reschedule the collection for a time and or date that is suitable for our staff.

5.1.2 Once a customer has missed three collection times and or dates TN Reed Events Limited reserves the right to cancel the order without issuing a refund.

5.2 Collections will be from our Bristol or Gloucester base.

6. REFUNDS

6.1 As per point 2.1 All personalised items are non-refundable, as they cannot be resold.

 6.1.1 Should a personalised item contain an error on our part please contact us by sending an email to tnreedevents@gmail.com within 7 days of collection or delivery

 6.1.2 Your e-mail should contain; your order number, collection date, details of the error and at least one image of the product

7. PRODUCT SPECIFICATION

7.1 The nature of some of our products and services means that some items may vary slightly in appearance than what is pictured on our website, by placing an order or paying a deposit you acknowledge this and agree that TN Reed Events Limited will not be held liable to variations in products or services rendered.

7.2. Where personalisation is requested we cannot refund or cancel your order for products that have been misspelt or where the customer has had a change of heart.

 

8. PRICING

8.1 Pricing for any of our goods or services is non-negotiable.

8.2 TN Reed Events Limited reserves the right to withdraw any promotional offers at any time without warning.

T&Cs

PRIVACY & SAFETY

Here at TN Reed Events Limited, protecting your privacy is one of our top priorities.

Please be advised that by using our website, you hereby consent to our Privacy Policy and agree to its terms.

This Privacy Policy details the types of information that is collected and recorded by TN Reed Events Limited and how we use it.

 

Should you have any questions or require additional information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they share with TN Reed Events Limited.

In most cases, you will know when we are collecting your data as you will be freely giving it to us.

What data do we collect from you?

using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any personally identifiable information. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information. 

We collect your data:

  • When you make a b

When do we collect your data?

We collect your data:

  • When you make a booking enquiry;

  • When you contact us by live chat;

  • When you call us;

  • When you sign up as a member on our website;

  • When you procure our goods and or services online, via telephone, social media or e-mail;

  • When you email us directly;

  • When you follow / like / subscribe to one of our social media platforms;

  • When you interact with us on one of our social media platforms;

  • When you review us or our products online on our website or other platforms;

 

How do we use your data:?

We use the information we collect in various ways, these include but are not limited to:

  • Processing and fulfilling an order;

  • Communicating with you, either directly, or through our partners;

  • For keeping you up to date on any promotional offers we occasionally run;

  • Providing, operating, and maintaining our website;

  • To help improve or service and product offering and

  • To find and prevent fraud.

Any individual may access personal data related to them, including opinions. So, if your comment or review includes information about the Partner who provided that service, it may be passed on to them.

Should you at any time feel that we have not handled your data correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your data, you have the right to complain with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113. Or go online to www.ico.org.uk/concerns 

Privacy Policy

PRODUCT SAFETY

Whilst fully inflated balloons do not necessarily present an immediate danger or hazard to babies and young children, uninflated as well as burst balloons pose a very serious danger. Babies and young children may be tempted to chew and play with or attempt to inflate balloons by mouth, which can result in them accidentally sucking the balloons into their mouths. They, therefore, pose a choking or suffocation hazard.

Please immediately and safely dispose of any burst balloons. Also, ensure that you safely store any uninflated and undamaged balloons away from children.

Please also ensure that you supervise children around inflated balloons tied with sting and ribbon as the ribbon or string can also pose a risk of choking or suffocation.

Product Safety

PAYMENT METHODS

 

All prices on our website are listed in British Pound Sterling (GBP £). We currently accept payment via the following methods;

- Credit / Debit Cards
- PAYPAL

-Bank Transfer

Please be advised that we currently unable to accept offline payments

Payment Methods
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